Frequently Asked Questions

"RAIDADOS 2X" is a Rust server with a 2x gather rate. It is an unofficial server run by the RAIDADOS community. You need to own Rust on your Steam account.

Through the connect button on raidados.top, or by searching for the server name in the "Community" tab of the Rust server browser.

Yes, when the server is full. VIP players move ahead in the queue.

Every Saturday at 13:00 UTC and every Tuesday at 22:00 UTC — 10:00 and 19:00 in Brasília (UTC−3).

A full wipe (map + blueprints) happens every 14 days, always in the same wipe slot.

The Facepunch forced wipe falls on the first Thursday of each month at 19:00 UTC (16:00 in Brasília), the hour Facepunch itself ships the update. It is an extra wipe on top of that week's Saturday and Tuesday, and it is always a full one, because the game requires it.

Yes, and that is how the game normally works. Bases, items, and progress are gone. Statistics, historical rankings, verification, and VIP time are not affected by a wipe.

Right after each wipe we generate several candidate maps and post them in a Discord channel. After 24 hours, the top 3 by reactions go to the final vote, held with buttons on Discord.

Only verified members can vote. Verified: weight 1. VIP: weight 2. VIP++: weight 3. One vote per Discord account, and you can change it until the vote closes.

The winning map is announced on Discord and in the game chat 1 hour before the wipe, and goes live at the wipe hour.

To link your Discord account to your Steam account. Without it there is no VIP, no map vote, no personal ranking, and no personalized support.

1. On the game server, type /verify in chat. The game shows you, and only you, a 6-character code valid for 5 minutes.
2. On our Discord, run the /verify YOURCODE command.
3. Done: the bot answers in your language and the verified role appears on Discord.

That is expected while the previous code is still valid.

The old links were imported. If yours does not show up, open a ticket.

One Steam ID belongs to a single Discord account and vice versa. To undo the link, open a ticket.

• Weight 2 in the map vote (only verified players vote, and a verified vote counts 1);
• a removal command for your own structures, with a quota: 3 removals per 18 hours, with no per-wipe cap. The window slides: each removal frees its own slot 18 hours later. Without VIP, none;
• queue priority when joining;
• a colored role on Discord;
• a name color in chat and in the in-game rankings;
• skin commands: beyond the /skin box, your whole base, inventory, containers, auto-skin on craft and requests for new skins.

It is the same VIP one step up: everything VIP gives, plus weight 3 in the map vote and the /sil command, which puts an image from a link onto a sign you own in game. It costs twice the coins VIP costs, at every length, and it supports the server even more.

Items, resources, kits, official skins or Facepunch DLC, immunity from the rules, priority in tickets, or any administrative power.

It is the server's virtual currency. You buy Scrapcoins in packs in the store, they sit in a wallet attached to your Discord account, and they are good for one thing only: activating VIP time here. They are credited the moment the payment is confirmed. They are not a game item, they are not money, and they are worth nothing anywhere else.

Below 30 days, 12 Scrapcoins a day. From 30 days up the monthly rate applies — 200 Scrapcoins per 30 days — across the whole period, so a month never costs more than 29 days. VIP++ costs twice that, at every length. The store shows the exact cost before you confirm.

No, no and no. They never expire and are not lost to inactivity; they have no cash value and never turn into money, other than through the Refund Policy; and they are not transferable between accounts. The only way to use your coins for someone else is to gift VIP, and then they are consumed in the activation.

In the store, with a balance in your wallet: pick the tier (VIP or VIP++) and how many days, check the cost in coins, and confirm. The time starts running at that instant and the end date appears in your profile. Buying coins and activating VIP are separate steps: a coin can sit in the wallet for as long as you like.

Yes. It is continuous time, including during wipes and maintenance.

The new period is added to the end of the current one.

The two periods run together and are added separately: a plain VIP extends only your VIP, a VIP++ extends both. You stay VIP++ while both periods are still running, and after that you continue as a plain VIP until your VIP ends. Your profile shows both dates.

Yes. In the store, pick "Gift" and name the recipient by Discord id, exact name or Steam profile link; they have to be verified. Your coins leave immediately and the VIP lands straight in their account, and the bot tells them about it. There is no offer to accept and no window to answer in.

PIX (when paying in Brazilian reais) and cards, both processed by Stripe on its payment page.

Your country's: reais in Brazil (PIX or card), dollars everywhere else in the Americas and euros in the rest of the world. The country comes from the connection that verified your account, or from your first visit to the store; it is fixed on the account and does not change because you switched the site's language or came in through a VPN. If it is wrong, open a ticket and support will fix it.

No. Payment happens entirely at the provider. We keep only the transaction identifier, the amount, the status, the date, and the pack purchased.

Yes, in 30 minutes. After that you just create a new charge.

Wait a few minutes: confirmation is automatic, and the coins land in the wallet as soon as it arrives. If that does not solve it, open a ticket with the receipt: we either credit it or refund you.

Yes, within 7 calendar days of payment, with no need to give a reason. We refund the value of the Scrapcoins from that purchase you have not spent; if the coins were never credited, we refund 100%.

Yes. The refund is proportional to what is left: if you bought 200 Scrapcoins and spent 80, we return the value of the 120 still there. A spent coin bought VIP that was delivered and does not come back, and no one's VIP is taken away. If every coin from that purchase has been spent, there is nothing to return. Technical failure, duplicate charges and non-delivery still get a full refund, without that limit.

Through the "Request refund" button in your profile, by ticket, or at support@raidados.top. We confirm receipt immediately.

PIX: we instruct the return within 2 business days and the credit usually lands the same day. Card: we instruct the reversal immediately, but your issuer decides when it shows on the statement, normally one or two billing cycles.

Full refund, with no 7-day limit. Details in the Refund Policy.

Because the purchase is international: the provider is established outside Brazil and the payment partner collects Brazil's IOF (3.5%) as a separate line. The store price already includes that tax: we charge slightly less so that the total with IOF is exactly the displayed price. The receipt shows both figures side by side. Since the IOF is a tax that never reaches us, a refund returns the amount we received, without the IOF.

Through the ticket panel on Discord: open a ticket. Pick the category (player report, group limit, ban appeal, payment issue, question) and fill in the form.

The Steam ID or the player's name, when it happened (ideally in UTC), and complete, unedited evidence. Manipulated evidence punishes whoever sent it.

Formal requests (refunds, rights over your data, complaints) are answered within 5 days, through the same channel. Ordinary reports depend on volume, and the ticket shows the progress.

Portuguese (default), English, and Spanish. The language comes from your profile on the site or from your Discord account setting; any unsupported language falls back to Portuguese.

The Portuguese one. The documents exist in all three languages, and the Portuguese version prevails if they diverge.

Sessions, game events, map positions, chat, IP addresses, and ticket content. Everything is set out, with retention periods, in the Privacy Policy.

No.

By ticket or at support@raidados.top. It is free and we answer within 15 days (up to 30 where the request requires investigation).