Refund Policy

1. Provider identification

This policy applies to all purchases, whether the buyer is in Brazil or abroad. We voluntarily apply the Brazilian consumer protection standard to everyone.

2. What you are buying

You are buying Scrapcoins, the virtual currency of the "RAIDADOS 2X" server. Scrapcoins sit in a wallet attached to your Discord account and are good for one thing only: activating VIP time on this server, for yourself or as a gift to another verified player.

About Scrapcoins, expressly:

• they have no cash value: they are never converted back into money, other than through the refund in section 5, which returns the amount paid to the original payment method;
• they are not transferable: you cannot pass coins to another account. The only way a coin of yours can benefit someone else is by gifting VIP, and the coin is consumed in that activation;
• they never expire: they do not lapse, they are not lost to inactivity, and no balance is extinguished for our benefit;
• they are not credit, a deposit, or an investment: they earn nothing, are not traded outside this site, and are worth nothing anywhere else.

A gift is your purchase: as the buyer, you are the only one who can ask for a refund of the coins left over, under the same rules as any other purchase. We do not sell in-game items, resources, Facepunch paid content, or anything at all outside this server.

The total price, in Brazilian reais for PIX and in the applicable currency for cards, is shown before confirmation, with no charges added afterwards. For buyers in Brazil the displayed price already includes the IOF: because the provider is established outside Brazil, the purchase is international and the payment partner collects the IOF (currently 3.5%) as a line of its own on the payment page. We reduce the amount we charge so that the two add up to exactly the displayed price. Your receipt and purchase history show the amount both ways: what we received and what you paid including the IOF.

How many Scrapcoins each pack gives, how many coins each period of VIP costs, and the full list of benefits are visible on the purchase page and in the Terms of Use, section 7.

3. When coins are credited and how VIP is activated

Scrapcoins are credited to your wallet the moment the payment is confirmed by the provider. They stay there until you decide to use them, and the balance is shown in your profile and in the store.

VIP starts when you activate it: you choose the tier (VIP or VIP++) and how many days, the store shows the cost in Scrapcoins before you confirm, and the period starts running at that instant. Activating is not a new purchase — the coins are already yours.

By confirming the purchase of a pack you expressly agree that performance of the service, which is the crediting of the Scrapcoins, begins immediately. That does not remove your right of withdrawal, which still applies as set out in sections 4 and 5.

VIP time runs continuously, including while you are offline, during wipes, maintenance, and any server outages. It cannot be paused.

If you activate more time while VIP is already active, the new period is added to the end of the current one.

Gifting is an activation like any other, with one difference: the VIP is credited straight to the account of the player you name, immediately, and your coins leave your wallet at the same instant. There is no offer to accept, no window to answer in, and no gift that comes back.

4. Right of withdrawal (7 days)

Under art. 49 of the Brazilian Consumer Protection Code, you may withdraw from the purchase within 7 calendar days of payment, with no need to give a reason.

Because Scrapcoins are credited when the payment is confirmed, the refund covers the coins from that purchase you have not spent, as set out in section 5. If the payment was confirmed and the coins were never credited, we refund 100% of the amount paid, monetarily adjusted (section 8).

The 7-day window is a legal minimum, not a ceiling for every case: technical failure, duplicate charges, and non-delivery are handled in section 8, without that limit.

There is no other condition. Using the VIP those coins bought, using a VIP-only command, or using a VIP skin does not remove your right to withdraw: what was spent was delivered and does not come back, and what is still in the wallet comes back as money. If every coin from that purchase has already been spent, there is no balance to return, and we refuse the request saying exactly that. Technical failure, duplicate charges, non-delivery and a withdrawn benefit still get a full refund, with no deadline and without this condition (section 8).

5. Refund of coins not spent

If you withdraw within the 7 days, we do not refuse the refund: we return the amount corresponding to the Scrapcoins from that purchase which are still in your wallet.

The calculation is simple:

refund = amount paid × (coins not spent ÷ coins in the pack)
example: R$ 19.32 received (R$ 20.00 with IOF) for 200 Scrapcoins, 120 still in the wallet = 19.32 × (120 ÷ 200) = R$ 11.59

The amount paid, in this formula and throughout this policy, is what we received for the purchase, without the IOF. The IOF is a Brazilian federal tax collected by the payment partner at the time of purchase; it never reaches us and is not returned in a refund. The receipt shows the two amounts separately (section 2).

A VIP plan bought as a plan has nothing unspent. The three VIP cards at the top of the store are a purchase of Scrapcoins that are spent on that VIP in the same instant they are credited, so from the moment the payment clears there is no unspent balance from it and there is nothing to return: the VIP was delivered. A loose pack is the opposite case — its Scrapcoins stay in your wallet until you decide, and whatever is still there inside the 7 days comes back as money. Technical failure, duplicate charges and non-delivery are handled in section 8 either way, without this limit.

Coins are spent in the order they were bought, oldest first. If you hold more than one pack, what you spent came out of the oldest pack, and one bought later stays untouched at the end of the queue. The unspent balance of the pack being refunded is worked out when we receive your request and told to you before any money is returned (section 6); if you spend coins after asking, the amount is recalculated on what is left.

A refund does not touch VIP you have already activated. The time those coins bought was delivered and runs to its end, with every benefit (role, colour, queue, removal quota, vote weight); the refund only takes the returned coins out of your wallet.

6. How to request a refund

You may request through any of these channels, and the request counts from your first contact:

• On the website itselfOn your profile page, using the "Request refund" button next to the purchase.
• By Discord ticketopen a ticket in the payment category.
• By e-mailTo support@raidados.top, from any address.

The button on the site is the same tool used to buy, as required by art. 5, §1 of Decree 7.962/2013. Give the purchase identifier (or the date and amount). We confirm receipt of the request immediately, through the same channel it was made in.

7. Deadlines and method of return

The refund is made through the same payment method used for the purchase.

• PIX: we return the money to the originating key/account through Stripe. We instruct the refund immediately after approving the request; the credit usually appears the same day.
• Card: we immediately instruct the financial institution, through Stripe, not to post the charge or to reverse it, as required by art. 5, §3 of Decree 7.962/2013. When the reversal appears on your statement depends on your card issuer and usually takes one or two billing cycles.

Refunded amounts are monetarily adjusted where applicable. We charge no cancellation fee and withhold no "administrative cost".

Cancelling the purchase terminates any accessory contract at no cost.

8. Technical failure, duplicate charges and non-delivery

Regardless of the 7-day window, you are entitled to a full refund when:

• payment was confirmed and the Scrapcoins were not credited;
• there was a duplicate or incorrect charge;
• an advertised benefit ceased to exist and was not replaced by an equivalent one;
• the service was unavailable for a significant and prolonged period for a reason attributable to us.

In those cases the CDC deadlines for defective service apply, not the withdrawal window. Open a ticket describing what happened.

9. Chargebacks and disputes

If you open a dispute directly with your card issuer, we cooperate with the provider and supply the purchase records. Please talk to us first: we resolve legitimate refunds faster than the chargeback process does.

We may suspend VIP benefits while a dispute is open and end them if the reversal completes. We do not ban anyone merely for opening a dispute; sanctions apply only where fraud is proven.

10. PIX: expiry and late payment

A PIX charge created at checkout expires in 30 minutes. After that the code cannot be paid, and you can simply create a new charge.

If a payment arrives after expiry, it is reconciled automatically and the Scrapcoins are credited as soon as it is identified. If for any reason that is not possible, we refund the full amount.

11. No forfeiture clauses

No amount paid expires. Scrapcoins do not lapse, they are not lost to inactivity, and no gift evaporates for want of an answer, because a gift is credited immediately. No balance is extinguished for our benefit.

If the service is ever discontinued, we refund the amount paid for the Scrapcoins still in your wallet.

12. Support and response deadlines

Our electronic support channel is the Discord ticket and the e-mail address support@raidados.top. We confirm receipt of any request immediately and answer within 5 days, through the same channel in which the request was received, as required by art. 4, V and sole paragraph, of Decree 7.962/2013.

After a purchase is completed, the contract summary and the receipt are available in your profile, in a format you can save and print.

13. Changes to this Policy

We may change this Policy. The version applicable to your purchase is the one in force at the moment of payment, and the version number is recorded with your order. Material changes are announced at least 7 days in advance.